Common purchase queries answered
Orders and Shipping
First, check your spam or junk folder. If you still can’t find the confirmation email, please contact our support team with your full name and the email address used during checkout so we can verify your order.
Payments must be fully confirmed before orders are processed. If your order status has not updated within a reasonable time, please contact support and provide proof of payment so we can verify and assist you promptly.
If your payment is declined or fails, please try again or use an alternative payment method listed at checkout. For persistent issues, contact your payment provider or reach out to our support team.
If your order has not yet shipped, we may be able to update the address. Contact us immediately. Once the package has been dispatched, we cannot guarantee address changes.
Please contact us within 48 hours of delivery with:
Your order number
Photos of the damaged package and product
Our support team will review the issue and advise you on the next steps.
If you need to swap an item
Returns and Exchanges
Review our refund policy before making a purchase
We are not responsible for:
Incorrect shipping addresses provided at checkout
Delays caused by shipping carriers
Packages marked as delivered by the carrier
Please ensure all shipping information is accurate before placing your order.
Orders may only be canceled before they are processed. Once processing begins, the order cannot be modified or canceled.
If you need to request a cancellation, please contact us immediately with your order number.
Contact us immediately